Specified Commercial Transactions Act

Business information

Business name: START KENDO
Representative: Keisuke Morifuji
Address: 2-12-10 Nagauradai, Dazaifu-shi, Fukuoka, Japan
Phone Number: +819054737659
E-mail Address:

Pricing and Additional Fees

All prices are displayed in Japanese Yen (JPY). The price displayed on each service page is the total amount payable for the service.

No additional booking, service, or payment fees are charged by us.

Any fees or charges imposed independently by a customer's bank, card issuer, payment provider, or foreign exchange service are the customer's responsibility.

Payment Methods

Credit card (Mastercard, Visa, Amex, Discover)

Payment Timing

Payment is processed at the time of booking.

Service delivery

The service will be provided on the date, time and location of your booking.

Booking availability

While we make every effort to ensure that the availability shown on our website is accurate and up to date, the selected time slot may occasionally no longer be available when a booking is being processed.

If the requested time slot is no longer available, we will contact the customer as soon as possible and offer alternative available dates or time slots.

If none of the proposed alternatives are suitable, the customer may request a full refund of the amount paid for the unavailable session.

Booking confirmation

A booking confirmation email will be sent to the email address provided at the time of booking.

Depending on the customer's email provider or email settings, the confirmation email may be filtered into the spam, junk, or other automatically filtered folders. If you do not receive the confirmation email shortly after completing your booking, please check these folders and ensure that our email address is added to your contacts or list of trusted or approved senders.

Customers are responsible for providing a valid and accurate email address and for ensuring that emails from us can be received.

Cancellation & Refund Policy

All session cancellations or rescheduling requests must be made at least 24 hours in advance by contacting us by e-mail:

Cancellations made with 24 hours or more notice won’t be charged, and we’ll work with you to reschedule at a mutually convenient time. Cancellations made with fewer than 24 hours’ notice will be charged 100% of the session fee. Participants who don’t show up for a scheduled session without prior notice will be charged the full session fee.

We understand that emergencies and illnesses happen. Please contact us as soon as possible, and we’ll work with you on a case-by-case basis.

This policy allows us to manage our schedule effectively and ensures dedicated time is reserved for each attendee.

Cancellation & Refund Policy

Cancellations or rescheduling requests must be made by email to:

at least 24 hours before the scheduled session.

- 24 hours or more before the session: Full refund
- Less than 24 hours before the session: No refund
- No-show: No refund.

This policy allows us to manage our schedule effectively and ensures dedicated time is reserved for each attendee.

Refund

Eligible refunds will be processed within 7 business days of the cancellation being approved.

Refunds will be issued to the original payment method used for the booking. Once a refund has been processed, the time required for the refunded amount to appear in the customer's account may vary depending on the payment provider, card issuer, or bank.

Disclaimer

This service is a culture/training program and does not guarantee specific results or outcomes.